Shipping policy

Shipping Policy for Liquor Bottles (Within New Zealand)

1. General Overview

We are committed to ensuring our customers have a smooth and satisfactory experience when purchasing liquor from us. This Shipping Policy outlines important details regarding the handling, delivery, and legal requirements for shipping liquor bottles within New Zealand.

2. Eligibility & Age Verification

1. Legal Drinking Age: All customers must be of legal drinking age (18 years or older in New Zealand) to purchase liquor. By placing an order, you confirm that you meet the legal drinking age in your country of residence.

2. Proof of Age: If requested, you must present valid government-issued identification (passport, driver’s license, etc.) upon delivery.

3. Shipping Destinations & Restrictions

We ship to all regions within New Zealand. 

4. Shipping Carriers & Delivery Times

1. Carriers: We partner with reputable courier services experienced in handling liquor, ensuring products are stored and transported under appropriate conditions.

2. Estimated Delivery Times:

• Within New Zealand: 2–5 business days, depending on your location.

 3. Delays: Delivery times are estimates. Circumstances like extreme weather, public holidays, or customs delays may extend these timeframes.

5. Shipping Costs & Customs Duties

1. Shipping Costs:

• Within New Zealand: A flat rate shipping fee or weight-based fee will apply at checkout, depending on your order size.

6. Packaging & Handling

1. Protective Packaging: Each bottle is packaged with special care to minimize risk of damage or breakage during transit.

2. Tracking & Insurance: All shipments include tracking, allowing you to monitor delivery progress. We also offer optional shipping insurance at checkout for added peace of mind.

7. Damaged, Lost, or Incorrect Shipments

1. Damaged Shipments: Inspect your package upon receipt. If you notice any damage to the bottles or packaging, please take photos and contact us immediately .

2. Lost Shipments: If tracking information indicates your package is lost or delayed beyond the estimated timeframe, please contact us so we can work with the carrier to locate your shipment or issue a resolution.

3. Incorrect Orders: If you receive the wrong product or notice any errors in your shipment, please let us know within 48 hours of delivery

8. Order Cancellations & Returns

1. Order Cancellations: Orders can be canceled up to the point of dispatch. Once the order is shipped, cancellations are not possible.

2. Returns & Refunds: Refer our return Policy

9. Compliance with Local Laws

1. Legal Responsibility: It is the customer’s responsibility to comply with local and international laws regarding alcohol importation, including any regulations that may restrict or prohibit delivery.

2. Refusal of Service: We reserve the right to refuse or cancel orders if we determine that fulfillment would violate any applicable laws or regulations.